An AI Assistant That Answers Your Customers at 11pm
We build chat assistants trained on your own services, pricing and policies, so visitors get real answers instantly and you get the enquiry in your inbox.
AI Chat Assistants
A custom chatbot that answers questions, captures leads and works 24/7.
The problem
The same questions, over and over, at the worst times
Most enquiries are variations of a handful of questions: do you cover my area, what does it cost, how soon can you start. If nobody answers within a few minutes, the visitor moves to the next business on the list.
How we help
Trained on your business, not the whole internet
We feed the assistant your services, pricing, coverage area, FAQs and policies, set clear rules for what it should and shouldn't say, and give it one job beyond answering: capture the enquiry and pass it to you.
What's included
Everything in this service
Knowledge base setup
Your services, pricing, FAQs and policies structured for the assistant.
Custom personality & tone
It sounds like your business, not a call centre script.
Lead capture flow
Name, contact details and enquiry summary collected in conversation.
Email or CRM handoff
Every captured lead delivered where your team will see it.
Escalation rules
Clear handover to a human when a question needs one.
Branded chat widget
Styled to your site, on desktop and mobile.
Conversation logs
Review what people are asking and improve the answers.
Guardrails & testing
Tested against real questions so it stays accurate and on-message.
How it works
A clear, simple process
Scoping
We agree what the assistant should handle and where it should stop.
Knowledge build
We gather and structure your content into a knowledge base.
Configuration
Tone, rules, lead capture and escalation set up.
Testing
We run real customer questions through it and tune the answers.
Launch & review
Go live, then refine using the first weeks of real conversations.
Benefits
What it means for your business
Never miss an out-of-hours lead
Enquiries are captured whenever the visitor is ready.
Less repetitive admin
Common questions handled before they reach your team.
Better qualified enquiries
The assistant gathers the detail you need before you call back.
Insight into demand
Conversation logs show what customers actually want to know.
Who it's for
Is this right for you?
- Service businesses fielding the same questions daily
- Clinics, salons and studios handling booking queries
- Trades who can't answer the phone while on site
- Any site with steady traffic but few enquiries
Related services
Often combined with
FAQ
Common questions
Will it make things up?
We scope it to your own content and add guardrails, so it answers from what you've given it and hands over when unsure.
Can it book appointments?
It can capture booking requests, and we can connect it to a booking system where one exists.
Where do the leads go?
Straight to your inbox, and to your CRM if you use one.
Can we update its answers later?
Yes. The knowledge base can be updated as your services or prices change.
Answer every visitor, day or night
Let's scope an assistant around the questions your customers actually ask.